FAQs

We communicate with your child’s teachers and have access to the most up-to-date information on your child’s daily assignments, upcoming tests and projects, and current grades. Every goal period, we issue progress reports with details on how your child is doing in tutoring and what goals they’ve met so far.

It depends! Our priority is to support students by helping them review and apply skills and concepts they are learning in school—whether it’s through homework completion, test preparation and/or extra skills practice. If a student does need extra homework for practice, our tutors will assign additional work.

We follow the school’s curriculum and communicate with teachers to identify areas of needs for our students. We focus on these areas while pre-teaching or reviewing key concepts, strategies and skills covered in class. Our tutors keep students on task to complete their daily assignments and prepare for upcoming tests and quizzes. For ELL (English Language Learner) students, we also focus on phonics, grammar, vocabulary development, fluency, and reading comprehension strategies as needed. Through engaging review activities and different learning strategies, we help students turn the lights on when it comes to learning!

We currently only offer tutoring at our school sites!

We offer tutoring Mondays – Fridays at all of our locations. At select sites, we may offer tutoring on Saturdays. Please contact our office for more information.

Tutoring sessions can generally be rescheduled us as long as we are notified by 9:00 am on the day of the scheduled session by phone call (909-366-9339), voicemail or email (office@lightsonlearningcenter.com). You will receive credit for your rescheduled session to use on another day. Because we encourage consistency in attendance in order to see grade and habit improvement, we do limit the number of reschedules we allow.

To receive credit for summer sessions that take place 10:00am-12:00pm, our office must be notified by 9:00pm the evening before.

Students can redeem credit any time within the semester that they are enrolled in. Credits expire on the last day of the corresponding semester.

No, credits can only be used to schedule additional tutoring sessions.

Our tutoring slots are limited because of the different students and schedules that tutors have. Generally, once the schedule is set between and student, no changes will be allowed.

Yes, students may add additional tutoring sessions to their schedule. Please contact our office to make arrangements.

Students are welcome to add additional subjects and can request power hours or additional tutoring days to accommodate the extra subjects.

However, unless a student maintains an A in the current subject, a subject switch is not permitted. Students benefit most when they consistently tutor in their chosen subjects for the entire semester. The consistency helps students to develop a better understanding of those subjects over a longer period of time. We advise that the students choose their tutoring subjects carefully and wisely at the time of registration.

If the student maintains an A in that class, we will allow a one-time subject change. There will be a $30 administrative fee applied.

Students who benefit most from tutoring are those who come consistently over a longer period of time. The consistency helps students to build up a routine of good habits and stay on top of their homework and academic understanding!

Lights On Learning tutors are a bright group of qualified and credentialed teachers, graduate students, college graduates and college students.  Our tutors are familiar with school curriculum and ready to provide outstanding, personalized tutoring services for your child! Background checks are run for all our tutors.

Yes. Consistency is key to developing good habits and routines for our students. We do our best to match tutors to student needs and schedules. We assign the same tutors/group of tutors to students for the entire semester so that tutors are familiar with their students’ strengths and weaknesses as well as the students’ teachers and curriculum.  In some instances when scheduling does not match up, a student may be assigned more than one tutor. However, the tutors collaborate and communicate regularly so that the same habits and routines can be reinforced.

All communication takes place through our office. If you would like to set up an appointment with the tutor or a coach, please contact our office. If you would like to pass a message or some material on to the tutor, you may drop it off at our office or email it to us at office@lightsonlearningcenter.com.

We have different packages designed for each school campus. Our packages depend on the level of personalization you’d like for your student. Email office@lightsonlearningcenter.com for more details on pricing.

We accept credit cards (Visa, MasterCard, Discover), checks and cash. We find that the most convenient way to make your payments is through our online payment system.

The credit card authorization form is required in two instances as described below:

1. If a cash or check deposit cannot be made, credit card information must be provided in case a Breach of Contract fee incurs.
2. Any tutoring fee payments that you authorize via credit card. The credit card holder will be notified of any charges made by the LOL office.